High-Risk User Research


Resources

Background and Principles

Books and Academic Publications
Little Book of Design Research Ethics (IDEO, 2016)
Forum Qualitative Sozialforschung (FQS) Quarterly, Special Issue on Research Ethics in Qualitative Research (2018, 19:3)

News
Arthur, Charles. Facebook emotion study breached ethical guidelines, researchers say. The Guardian, 30 June 2014.

Websites
Conducting Ethical User Research (Ditte Mortensen)
UXPA Code of Professional Conduct

Tools and Methods

Websites
Responsible Data

Forms and Templates
UX Checklist GitHub/Google Slide
Simply Secure’s participant bill of rights
Simply Secure’s participant release form

Credits

with Molly Wilson, Cade Diehm
Produced by Eileen Wagner, Ben Mergelsberg, Molly Wilson
Directed by Ben Mergelsberg
Camera assistent: Luciana Damiao
Art: Molly Wilson
Music: “Downtown” by bensound.com
Filmed at Stattlab and Wrangelfilm
Supported by Open Technology Fund
Special thanks to Scout Brody, Maya Wagoner, Brett Gaylor
Simply Secure CC-BY (Georgia Bullen, Ame Elliott, Eileen Wagner, Molly Wilson)

Related

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A quick card sorting exercise to improve the information architecture of your documentation.

High-Risk User Research

These are additional considerations for conducting user research involving high-risk participants. From our video series, Design Spots.

When User News Is Bad News: Tactical Advice On User Feedback

When you're putting your heart and soul into designing, building, or improving a piece of software, tuning in to feedback from users can sometimes get you down. Imagine waking up one morning and finding your project is being mentioned on Twitter in a slew of messages like these: Thanks Snapchat. Your app officially sucks. — Michael (@michaellorelei) April 21, 2016 The Facebook app sucks — em (@emma0wczarzak) April 19, 2016 You know, the YouTube app really kind of sucks.